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Summary of Rosegal Customer Service Calls

1059 TOTAL CALLS
33% SUCCESSFUL CONNECTIONS
01:54 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Rosegal to Ask about:

Shipping and Delivery:

  • “Tracking my order”
  • “I ordered an item and the wrong item was sent but it was cool looking so we decided to use it. Last night while we slept it rolled up because we couldn't get the edges to stick and my husband found it rolled up laying on the floor. So it's useless.”
  • “Unresolved issue would not receiving delivery”

Return/ Replace:

  • “Need to return bathing suit I recently purchased”
  • “Status my returns and credit of my checkiing account”
  • “Return my order”

Request for Information:

  • “Want to know how to order over phone”
  • “Question on returns”
  • “How to speak to a real person”

Activation/ Cancellation:

  • “I have to cancel my order”
  • “Cancel an item”
  • “I need to know what I'm going to receive my Christmas gift that I ordered for my family if I'm not going to receive it for Christmas I want to cancel everything”

Product/ Service:

  • “I got an email saying thank you for your order but I didn't order anything”
  • “I habent received my order and the phone nber dont work so i want my money back you Rosegals reputation is awful”
  • “My eyes shadow pallet was broken”

Refund:

  • “What do i do to get a refund nothing fit.”
  • “Refund of money”
  • “Am calling to find out about my order i place before christmas and have not recieve it yet,if am not gonna get my orxer i would like a refund”

Payments and Charges:

  • “$15 cash coupon”
  • “Over charge, and I want to pay on my debit card not on PayPal”
  • “Billed twice”

Website/ Application:

  • “It is not taking my order online”

Account:

  • “Because my order is not on my account they keep telling me my pay pal account has not cleared and I don't have a PayPal account I used my credit card to place my order”

Staff:

  • “Customer service line is disconnect”

Other:

  • “I have 2 items that i have not received with my order i just got”
  • “Because they're filty and nasty.”
  • “Qustion”

About Rosegal

Top 5 Rosegal Products

Clothing, Dress, Shirt, Top, Blouse

Top 5 Likes about Rosegal

Price, Website, Styles, Service, Excellent price

Top 5 Dislikes about Rosegal

Customer service, Quality was awful, Sizing, Horrible customer service, Ridiculous sizing

Summary

Rosegal is an online fashion store that distributes clothing and apparel for women. The store is privately-owned and its head office is located in the U.S. The store sells a large number of products such as blouses, jackets, coats, skirts, blazers, jumpsuits and leggings. The company also offers a broad selection of dresses like club dresses, bodycon dresses, lace dresses, print dresses and maxi dresses. Rosegal provides a large number of bonuses like free worldwide shipping, sales and discounts for regular clients.

Rosegal отзывы и жалобы

Rosegal is ranked 264 out of 1991 in Одежда и обувь category

Area Served

Worldwide, USA

Payment Methods

VISAMasterCardPayPalDiscover

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Rosegal Stats

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Number of Comments

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Number of Calls

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